Privacy Policy

Introduction

Welcome to Paluvino Casino Hotel's Privacy Policy. At Paluvino, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our casino hotel properties, use our services, or interact with our websites and mobile applications.

By accessing or using Paluvino Casino Hotel services, you agree to the practices described in this Privacy Policy. This policy applies to all Paluvino casino hotel locations worldwide.

Information Collection

We collect personal information about you through various channels, including:

• Reservation and Registration Information: When you make a reservation or register for our membership program, we collect your name, contact information, payment details, and preferences.
• Stay Information: During your stay at our casino hotel, we collect information about your room preferences, special requests, and services used.
• Gaming Activities: We collect information about your gaming activities, including your play history, preferences, and rewards program participation.
• Website and App Usage: We collect information about how you interact with our websites and mobile applications, including IP address, browser type, pages visited, and device information.
• Marketing Communications: We collect information when you sign up for newsletters, participate in promotions, or respond to surveys.
• Social Media: We may collect information when you interact with our social media pages or use social media to access our services.
• Security Measures: Our properties use security cameras and other security measures that may collect your image or other personal information.

Information Use

We use your personal information for the following purposes:

• Processing reservations and providing requested services at our casino hotel properties
• Managing your membership account and rewards program participation
• Customizing your experience based on your preferences and past stays
• Communicating with you about your reservations, account, and services
• Sending marketing communications about offers, promotions, and new services
• Improving our services, websites, and mobile applications
• Ensuring the security and safety of our guests and properties
• Complying with legal obligations and regulatory requirements
• Responding to your inquiries and service requests
• Processing payments and managing billing

Information Sharing

We may share your personal information with the following categories of recipients:

• Affiliated Properties: We share information among Paluvino casino hotel properties to provide consistent service and recognize your preferences across locations.
• Service Providers: We share information with third-party service providers who perform services on our behalf, such as reservation systems, payment processors, marketing services, and IT support.
• Business Partners: We may share information with business partners who offer joint promotions or services, such as airlines, car rental companies, or entertainment providers.
• Legal Requirements: We may share information when required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Cookies Policy

Our websites and mobile applications use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content and advertisements. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our websites.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our websites and services
• Analytical Cookies: Help us understand how visitors interact with our websites
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Deliver relevant advertisements based on your interests

Security Measures

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive information during transmission
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on privacy and security practices
• Physical security measures at our casino hotel properties

While we strive to protect your personal information, no security system is completely impenetrable. We cannot guarantee the absolute security of information transmitted over the internet or stored on our systems.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability (receiving your data in a structured, machine-readable format)
• Withdraw consent for processing based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within the timeframe required by applicable law.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by posting the revised policy on our websites and mobile applications, with an updated effective date. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Office at: