Cancellation Policy
Introduction
We understand that travel plans may change. At Paluvino Casino Hotel, we offer a flexible cancellation policy to accommodate our guests while maintaining operational efficiency across all our casino hotels and casino and hotel resort properties.
Standard Cancellation Terms
We collect personal information about you through various channels, including:
- Reservations canceled at least 48 hours in advance of the scheduled check-in date will receive a full refund.
- Cancellations made within 48 hours of arrival may incur a charge equivalent to one night’s stay.
- No-shows will be charged the full value of the first night’s stay.
Group Bookings & Events
Different cancellation policies may apply to group reservations, special events, or promotional packages offered at Paluvino casino hotel properties. Please refer to your booking confirmation or contact our team for details.
Refund Process
Refunds are processed within 5–7 business days to the original payment method. If booked through a third-party platform, refunds will be processed in accordance with their policies.
Exceptions
In exceptional cases such as natural disasters or verified emergencies, cancellation penalties may be waived at the discretion of Paluvino Casino Hotel management.
Contact Information
If you have questions, concerns, or requests regarding this Cancellation Policy or our privacy practices, please contact our Privacy Office at:
Paluvino Privacy Office
123 Luxury Avenue
Suite 500
Paris, France
Email: [email protected]
Phone: +33 1 23 45 67 89